Complaints
This profile includes complaints for WBEZ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I renewed my subscription on July 25, 2024 based on a renewal notice I received from the newspaper. I paid $106.00 for 7-Day Delivery, for 52 weeks, print and digital subscription. On 08/08/2024 I noticed I did not receive my newspaper so I called in to customer service. They turned it back on for tomorrow (08/09/24) and before the call was over I wanted to confirm the length of the renewal. They indicated they had no record of that information and did not have any offer at the time for $2.00 a week and that I needed to provide them with a receipt or offer I received. I provided the receipt via email as requested and the 1st representative said that "unfortunately we cannot renew you at this rate". So I called in an explained my concern to another representative (*****). I still felt I had to prove that I should have got the offer. Even though I should them the receipt they would not accept it and wanted to charge me $3.00 per week that would come out to 1/3 more (so they were going to expire my subscription not in August 2025, but in April 2025). I asked for this to be escalated to a supervisor and they said they would get back to me. I received an email a short time later from **** in customer service saying they would not honor the confirmed receipt of services I paid and agreed to. I do not know how they think they can do business like this.
Business Response
Date: 08/16/2024
The response is attachedCustomer Answer
Date: 08/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:08/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sun-Times delivery person had thrown 2 papers on my awning (not the fist time). Had to pay neighbors **** trimming people $50.00 to get them down. I have called several times about this. Was told in April they would have the delivery company call me. Now in August no call. Called spoke with supervisor was told district manager would call me about this that was 7/25. Again no call. I would just like the money taken off the new bill. Then I can renew for the next year. **** is due 8/16/24.Business Response
Date: 08/22/2024
The response is attachedCustomer Answer
Date: 08/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:05/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Chicago Sun-Times company continues to call numerous times to my home landline about getting their newspaper delivered again after cancellation . . . . I was lucky to talk to someone on their end and said, No Thank You. Don't like getting these calls of which I have placed blocks on, but they only seem to add new numbers from their end. Enough with the bothersome calls and Yes, I will never take out a print delivery subscription as well as notify everyone of this horrible business.Business Response
Date: 05/15/2024
Please see attachment.Initial Complaint
Date:09/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my subscription to the Suntimes in early August.They refuse to stop charging me, dropping off the paper every Sunday and they continue to call me!I want them to clear the charges from my account, close my account and Never contact me again.I have asked repeatedly, via phone messages, email messages and no one at the Sun Times is is cancelling my account and willing to stop the contact with me.Business Response
Date: 01/24/2024
See Attachment
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