Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter, ****** ****** (account ****** received services from Imaging Associates of Indiana on 11-8-23. We have been submitting our insurance information to them multiple times by regular mail and by phone yet they still refuse to submit the bill to insurance correctly. Now that ******** has passed our insurance will not cover it. They have now sent the bill to collection for the full amount. I feel that I have done my due diligence to get them to submit this bill correctly and they have refused. Therefore, I do not believe that I should owe them anything at all or at the very least maybe just the discounted amount if it were indeed submitted correctly.

• Initial Complaint

  Date:01/03/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Imaging Associates of Indiana repeatedly gave me false information about how my bill was being handled, repeatedly purposefully neglected to run the bill through insurance, instead trying to force me to pay them out of pocket. They then sent the bill to a debt collector without using the proper channels.

• Initial Complaint

  Date:11/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill for services by this provider of which I have never used. All medical services will be only authorized through my primary physician and processed with insurance. My statement says services performed on 11/1/23 yet the bill references work done at St. ******* on 3/06/23. There is no reason for them to be accessing any services from 8 months ago and charge me ******. There was no authorization of me to allow them to perform any medical evaluation of my health.

  Business Response

  Date: 11/06/2023

  *******, I'm sorry you are having issues with your account.  This is not my practice but I will follow up with my billing team and have someone reach out to you. 

  Feel free to give me a call at ************.  

   

  *********************

  Practice Director

  ******************

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20815700
  
  I am rejecting this response because: I am receiving a bill from your company for ****** on services I didnt have done at your company.  I have a text message linking to a bill for your company "Imaging Associates of Indiana" for ****** yet I have never authorized any work by your company.  The bill references an office visit from 03/06/23 at St ******* of which there was to approval for you to take on my account.  I called St. ******* and they could not find any reason why I am receiving a bill from your company.  I had imaging done there and they said no further work needed.  So why am I getting a bill from your company saying work was done on 11/1/23 following up on the 3/6/23 visit at St. *******?  I called your company and ***** could answer this question or at St ******* so this looks like fraud to me.  In addition, every legitimate bill should have been ran and paid through my insurance.  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/10/2023

  I will have our billing team contact you to figure this out.  Please feel free to reach out to me directly at ************.  

   

  *********************

  Practice Director

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A chest xray was done at ************************** in Washington, IN on April 25, 2023. The hospital sent the x-ray to be read to Imaging Associates of Indiana. I have no insurance. The bill I received was for $162 and says to call company for payment and discounts available. I first called on5/23/23 and they reported I could get a self-pay discount for not having insurance. They requested I pay $121.50. I sent a check. The company says to call back in 7 days to check and make sure the $40.50 was taken off. I called 5/30 said my check had not cleared yet but yes the amount was recorded to be subtracted, call back. Called 6/12/23 check cleared and yes was to get discount but I received a bill request to call back again in 7 days to verify. Called back 6/22/23 "***"assures me the $40.50 discount is to be taken off (I am still receiving bills and text saying I owe the amount). He assures me this time is different and guarantees it is being taken off as promised BUT call back to verify. Since that last call I have received a paper bill and two text saying I still owe $40.50. Each call was supposed to be "recorded" and each person on every call assured me my sell pay discount is $40.50 and my payment of $121.50 had cleared. No payment needed BUT cont to call back and verify it was taken care of. Please help as this is rediculous for a company to say a self pay patient has a discount and fees are paid on my end yet they keep giving me the run around.

  Business Response

  Date: 08/18/2023

  Hi there, I was not able to open the previous emails until today.  I will make sure this patient doesnt receive another bill on this one for the discounted amount.
   
  Thanks,
   
  *********************

  Customer Answer

  Date: 08/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:12/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to resolve a billing issue for my father ********************* with Imaging Associates of Indiana (IAOI) since 1/24/22. Four claims for 12/7/21, 3/28/22, 6/7/22 and 10/4/22 were submitted to his AARP supplemental insurance but was not submitted to ******** first which has been his primary insurance since 2012. IAOI prior to the 12/7/21 claim, had billed ******** for years with no issues and had his correct ******** number. I have spoken to the escalation department on 20+ times taking over only after my father tried for 9 months with no resolution. I was told on 12/20/22 that the claims for 12/7/21 and 10/4/22 were "written off" but no one can explain reason and why the other two claims still remain. I have no proof that the two claims were actually closed, only a verbal. I have spoke to *****, ******, ****, ******* and **** in escalation **** since I took over from father since 10/31/22 and keep getting told the same thing - the claims were submitted but keep getting kicked out of system. I as told on 12/20/22 they were submitted agin electronically and to call back on 12/27/22 to confirm. I called back on 12/29/22 and was told that they did not go through on 12/20 and resubmitted again on 12/28/22.Any assistance would be greatly appreciated and this company should be held accountable for their inability to submit a claim properly and continue to bill an 85 year old for something he should have no balance to pay.

  Business Response

  Date: 04/26/2023

  Please send this to *****************************************************************  She is reviewing this patient complaint and would be able to respond better than myself.