We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Recreation Center

YMCA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreation Center.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/14/24, I tried to reactivate membership at the YMCA located at **************************************************************** - **************. They attempted to overcharge me by processing another "membership" fee of $100, though I have been an active member for over 5 years and the front desk staff confirmed that my family of 8 is still in the system and our existing membership cards could be used to access the facility once I paid the past due balance on the account of $90 and the prorated amount for this month. There were 2 front desk women that refused to reinstate my membership unless I paid another $100 membership fee, which was not disclosed when I inquired about reinstatement nor when I made the payment I was told by one of the ladies was needed to reinstate membership ($90 plus the prorated amount for this month).

  • Initial Complaint

    Date:04/24/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every year I have to submit my divorce decree to ************************************** to get records my children who I have 50/50 custody of. Again this year I have had to file an extension on my taxes, because they are unwilling to provide the required information. My ex did not provided the divorce decree when she signed them up, but I have been required to show proof every single time.

  • Initial Complaint

    Date:09/26/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Aug 14th I attempted to sign up for the ************** YMCA. Authorizing a one time payment of $47.34. After this I did not schedule a reoccurring pay for membership because I noticed that it was for the **********, ** YMCA. Knowing that the Middletown YMCA was not open and it was the YMCA Location I planned to use, I attempted to change the membership to Middletown location. Which I believed I had accomplished at the time. To my surprise, I received an email requesting payment the last week of Aug. I signed on to my account and used the contact section to inquire. Notify the YMCA of DE that I was trying to sign up for the Middletown location. The response was from "****" at Middletown Front desk on Aug 30th just pointed me to a website and offered to reserve membership. Feeling like I was getting no where, I simply replied to cancel my membership on Aug 31st. The next week, Sep 4th, with without any further communication and curious if the account was closed, I attempted to sign onto the YMCA account and was unable to sign in, thinking this matter was closed. On Sep 21st, I received my credit card bill and saw a charge from the YMCA posted on Sep 5th for $80. I never authorized this charge or set up reoccurring payment. My expectation is that this matter will be resolved quickly and a refund of the $80.

YMCA is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.