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Business Profile

Recreation

Karate Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/25/24 Karate Academy removed $93 from my account with out my knowledge. I had let them know I no longer wanted to subscribe at their office. But they told me they would have to place my account on hold and it would cancel automatically if I decide not to re-subscribe. I agree since it would be cancel automatically according to them. Now they are saying I had to let them know 30 days prior to canceling thru email, when I was at their office 3 months ago on The last week of May, 2024 trying to get it cancel. This is an inconvenience because I cant afford it and now Im out $90, from my budget. I will like my money returned to my account and their policy review. How are you going to hold someone bank account information for several months then charge them. Make it make sense.

    Business Response

    Date: 07/29/2024

    Hello, thank you for this email. Here is all the proper documentaion of the request from the account holder/guardian that stated to freeze the membership and resume on July 25th with an email clarification.  Also, a copy of our membership agreement that states for a complete cancellation, we request a 30 day written request. Since the final email was sent on July 27th, their membership has now been cancelled as requested.  We even gave them a chance to continue their classes throughout the month of August as they requested.   Hope this information helps :) 

    Customer Answer

    Date: 07/29/2024

     
    Complaint: 22048483

    I am rejecting this response because:
    I put $93 for a service I did not request. Regardless of what they are saying. I personally went to their office to cancel and they said it will cancel out and if I dont make the payment! So why am I getting charge. Any other business you cancel right there and now. Why they told me I have to place it on freeze and then it will cancel.

    Sincerely,

    *********************************

    Business Response

    Date: 07/30/2024

    Hello, We appreciate the feedback as we always try to do what is best for the customer.  ********'s rejected complaint is that we told him to freeze but if you see their initial email (written request) is to Freeze the account for 2 months.  In which, we responded for clarification as well as when the new payment is due.  If the initial written request was for a cancellation, a cancellation would be processed at the time.  A full cancellation would of forfeited their agreement and any discounts they accrued on their membership. Our billing company was just following the request of the customer.  Hope this information helps. Thank you

    Customer Answer

    Date: 08/01/2024

     
    Complaint: 22048483

    I am rejecting this response because:

    Sincerely,

    *********************************

Karate Academy is NOT a BBB Accredited Business.

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