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Business Profile

Recycling Services

RECYCLING SYSTEMS INC/LAKESHORE WASTE SERVICES LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recycling Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** took over for **** ****************** out of ************ and my billing was inaccurately applied and took months to figure out. Ive always paid my bills on time and in full. When they took over they sent bills to a previous address I lived at 2 moves ago and about 7 years prior. They also allowed payments to random accounts even though I submitted the billing coupons with my payment. It took probably ***** hours, multiple phone calls, and numerous emails to multiple people to get it straightened out. Fast forward to now. Everything was finally corrected and things went smoothly until my 12/2024 bill. I checked my records and for my 11 locations everything was correct looking back to Sept, Oct, and Nov 2024. Dec 2024 I got 2 bill for 12/1/24-12/31/24 and my third bill never showed. Along with those bills was a letter stating fees would increased in Jan 2025 yet my bills had increased starting Dec 2024. There is problem number 2 (problem 1 being one of my bills was never sent). Problem 3 is looking at my bills they applied my Nov payments to random accounts AGAIN! Come to find out payments are scanned by a computer NEVER A HUMAN! Now, they cannot seem to find where those payments were applied. I do know my **************** payments were applied all to one site and not split between the two therefore creating an outstanding balance on one location and a credit at the other. Both accounts shouldve started out at a zero balance to end November yet this isnt the case. Only dumpsters were to increase Jan 2025 yet all my residential totters increased Dec 2024. My first email was sent 12/7/24 and today is 1/7/24 with no emails, no calls, and no solutions from upper management or billing. This is my last hope. I need to pay my bill but Ive been advised not to per ****** as it will further complicate things like last time this happened.

    Business Response

    Date: 02/20/2025

    We sincerely apologize for any confusion regarding your billing. We confirm that payments applied to your closed account have been successfully transferred to your active account, which currently holds a credit balance of $6.86. As there are multiple site addresses associated with your account, we kindly ask you to reach out to us at BCSERVICE[at]LRSRECYCLES[dot]COM with the specific site address in question. This will allow us to provide a clear and accurate update. For your reference, we have attached the invoice dated November 25, 2024, which was scheduled for delivery in December. Please let us know if you need further assistance.
    We appreciate the opportunity to follow up with the customer about their invoices.
    Warm Regards,

  • Initial Complaint

    Date:06/16/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company is charging credit card fees even if payment is made in cash.

RECYCLING SYSTEMS INC/LAKESHORE WASTE SERVICES LLC is NOT a BBB Accredited Business.

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