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Business Profile

Remodeling

JST Remodeling LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodeling.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have known the owner of ************* for 3 months. I worked as a subcontractor on two projects and witnessed him treat clients poorly both in his communication and finances. He displays many signs of manic behavior by threatening people and using foul language. He has also proceeded to not pay me$4600 for doing excellent work and prevented me from completing the work on one job. The other job was finished to a very high standard. He at no point pulled any city permits for work carried out. He goes by many names such as ******* *****, ****** ***** and ******* *****. His wife is ****** ***** who the company is registered to and this seems shady

  • Initial Complaint

    Date:06/06/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired this company to renovate our basement - they abandoned the project and have stopped responding to us. We would like to file a complaint against them because we paid them 12 000 and are now left with a project thats not finished and a mess to deal with. Their drywall installers also cracked a plumbing pipe and refused to take accountability for it.

    Customer Answer

    Date: 06/07/2024


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    Sincerely,

    *********************************

  • Initial Complaint

    Date:12/19/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kitchen Remodel Contract started September 12, 2022.JST Remodeling (*********************) was paid a total of $6,475 for the job. He requested $4000 as deposit (due at contract signing) and $2,475 after about 2 weeks from contract start when he had shown some progress.For $8,950, JST Remodeling committed (signed contract) to remodel a kitchen. Re-stain or darken all the existing kitchen cabinets, drawers, doors, base boards and add crown molding. Add soft close mechanism to doors and drawers. Replace kitchen track light fixture and add new pendant lights, change kitchen faucet, and replace fireplace tiles.Nature of DIspute: JST Remodeling stopped communicating and abandoned the job. We have not seen him in over a month. Left everything unfinished and dirty. ***** stop responding to calls and messages. Week after week he would show up for 2 or 4 hours a week to do minor things leaving the big jobs untouched. A 2 week job went on for over 2 months until we decided to stop pursuing communication with him to ask him to please come back and finish the job.JST Remodeling has NOT tried to reach out to remediate or fulfill their responsibilities of the contract. We are having to hire someone new and pay again to clean up his mess since everything in Kitchen was left unfinished.

JST Remodeling LLC is NOT a BBB Accredited Business.

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