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Business Profile

Restaurants

Pizza Capri Of Hyde Park

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wednesday evening 7/17, I ordered lunch for the next day 7/18 through Pizza Capri (*********, **) location. I selected "Place order with" DoorDash for delivery. I was then routed to a DoorDash landing page to complete my order. At the time, the website I was ordering from was "doordash.com/............". Upon delivery I was given a receipt from the driver with order info but no payment info. When I called Pizza Capri they stated that they didn't take any payment info so they didn't have any info to give me. I called DoorDash and they stated the same thing about Pizza Capri. The DoorDash rep then called Pizza Capri while I was on the line to straighten this out and someone at Pizza Capri stated that they didn't have the info again and hung up on the DoorDash rep. I am looking for the financial info attached to that order so that it can be expensed by the person who paid (*****************************). Here are a few things to note: 1. The credit card charge is by Pizza Capri. 2. Their are at least 2 landing pages for Pizza Capri because I've seen both. One will come up with the direct store that your search engine remembers (********* Location) and 1 is for the general store. You have to pick a location, catering/regular menu, etc. This is the page I was on when I selected DoorDash for delivery.

Pizza Capri Of Hyde Park is NOT a BBB Accredited Business.

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