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Business Profile

Light Fixtures

Lightology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Light Fixtures.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Trevor R

    Date: 03/23/2023

    Absolutely horrible customer service and untenable, customer burdened business practice. A suspended light shade was ordered and delivered without issue. Upon delivery, the shipping box and light shade were promptly inspected and no visible signs of damage or defects were found. Three business days after arrival, the shade was attached to the provided hanging cord for installation. Once suspended from the provided hanging cord, a noticeable flaw and ripple appeared only after being hung. The flaw and ripple was further exacerbated the longer it hung. When relieved from suspension, the flaw in the shade disappears. **************** was contacted the following day. After multiple back-and-forth emails with customer service, they said they were unable to exchange the defective product because it was outside the 72 hour notification period post delivery. The explanation that the flaw and ripple only became visible when suspended, which was caused by manufacture defect feel on deaf ears. I further explain it is not reasonable to receive and hang this type of light within a 72 hour period so it can be inspected for manufacturer flaws. Again the explanation and request for exchange fell on deaf ears. Sadly, I have filed a dispute resolution with **************** to resolve this issue. I strongly advise not purchasing products from this business.

  • Michele A

    Date: 12/28/2022

    I would avoid placing any orders with this company as it appears that they are happy to charge you, but they don't actually ship the products that are ordered. I placed an order on 11/3 for clear floodlight lenses (my credit card was charged immediately) and the website stated that it would take 19 days to ship. Online status showed they were supposed to ship on 12/3, but that day came and went. I tried three separate times to get help with the status of my order, but nobody got back to me. When I finally reached a person, I was initially hopeful as it sounded like he was going to track down the status and the order would ship shortly, but as of 12/28, that person still has not provided any additional information about my order, the status, or what is causing the hold up. I have submitted a dispute for the charge with my credit card company and I have also filed a complaint with the *** for Lightology's failure to provide the goods for which I paid. I'm not even clear if they actually have the items they list for sale on their website or if it's just a fraud of a company. On the website, the lenses I ordered still look like they are in stock and available for ordering, but I don't know how that can be when I still haven't received the ones I ordered. It looks as though Lightology takes people's money and doesn't actually ship the items that are ordered.

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