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Business Profile

Roofing Contractors

Empire Renovation, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/15/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was referred to this company by a relative to have my roof and gutters replaced. The job was done in March of 2022 and I was satisfied with the work. The only complaint I had was that one of the workers damaged my screen while removing the old gutters. I know it was one of the workers because the screen is located outside my family room where I was working when it happened. I did notify Empire Renovations and was informed that I would be reimbursed for the screen. Although the hole is not very large I do not believe I should be responsible for the repairing it when Empire Renovations received payment from my insurance company. I was contacted by an Empire Renovation employee in May/June of this year via phone and asked if I wanted to receive a check or if I would like to have the screen replaced. I'm sure the check probably wouldn't amount to much so I opted to just have it replaced/repaired. In July I contacted Empire Renovations again and was reassured that someone would be out in a couple of days to repair the screen. We are now in August and still my screen has a hole in it. I had to tape it myself to prevent bugs from flying in when my window was open. I know times have changed and companies no longer value customer service, but this is unacceptable. I'm not asking for much, I just want to be able to open my window and not worry about having insects come inside my home. I also contacted Empire Renovations on 08.09.22 (via email) regarding this matter and as of today I have not received any response. Below I have attached screenshots of text messages (from July) between me and a empire renovation employee.

    Business Response

    Date: 09/28/2022

    Please see attached*

Empire Renovation, Inc. is BBB Accredited.

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