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Business Profile

Savings and Loan Associations

GN Bank

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Savings and Loan Associations.

Complaints

This profile includes complaints for GN Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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GN Bank has 2 locations, listed below.

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    • GN Bank

      4619 S King Dr Chicago, IL 60653

    • GN Bank

      8700 S King Drive Chicago, IL 60619-6741

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 27, 2024, l received a call from my Banks fraud center indicating a cancellation of my debit card because someone tried to put a payment on my checking account on March *******. As l was on vacation, went to the bank (GN Bank) to fill out a fraudulent report and was told l would get a new debit card in three days instead of 10 business days. To date l have not received my new debit card. GN Bank is not of service to me because they are closed at 4:30pm Monday thru Friday and closed on Saturday. When a call is made to customer ********************** you get a recording our mailbox is full. I am a seywith a cane l work Monday through Friday and off on Saturday and Sunday. The only time l can go into the bank is to take a day off work to get customer **********************. As soon as possible l will change banks but you should know that this bank is. Useless for me and not capable of serving customer and should be closed. Respectfully ****************************

    • Initial Complaint

      Date:02/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into GN Bank today, Friday 2/9/2024, and tried to withdraw available funds from my personal checking account. The teller asked me how I would like the cash in terms of denomination, and I said 30 100 dollar bills, as I was withdrawing $3000.00 cash from my available funds in my personal checking account. She counted all the money and before she gave me the funds, she said I had to go talk to an account executive. I sat down with the account executive and updated my address as I had recently moved, and the account executive told me that they didn't know why I was unable to withdraw the funds. I then went back up to the teller, and inquired again, why I couldn't withdraw funds that are available in my personal checking account and she said she didn't know either. I asked to speak to a manager and she said no one was available at the branch to help me. I tried calling the bank several times and I just get their voicemail. I need to pay bills with my money that is available in my personal checking account. I will upload my current bank account statement that shows the funds available in my personal account, as well as, the statement showing I don't have any overdrafts, return items nor any other adverse transactions that would constitute a hold on my account. In fact, my statement shows the account funds as available.

    GN Bank is NOT a BBB Accredited Business.

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