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Business Profile

Security Consultant

AXOS Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a customer with *********** for about a year more or less. During that time I mostly use them as a secondary checking account. In July of this year, I attempted to deposit a $3000 check using the Axos app. The transfer process went through smoothly and for the first 24 hours there was no indication that there was an issue. The app said the check had been accepted, and the full amount was marked as pending The day after I logged onto the Axos app to check and see if the deposit had fully posted to my account yet. When I first logged onto the app, the check showed us pending, and then disappeared completely from the screen. I could not find any record of a transaction from that month or any records of any transaction from my Axos bank. I contacted customer support and was informed that my checking account had been closed due to inactivity several months before. However, I Have been unable to locate any Record of notification from Axos of the closure . Since this occurred several months before, I cant verify if I was notified. I was informed by the representatives at Axos bank that because there was no checking account for the money to be deposited into That the check should simply bounce back in 3 to 4 business and the writer of the check would see their money return without further fuss. The next day, the writer of the check informed me that the money had been drafted from her account. Its difficult to re-create the events from there without access to my records and notifications but I am now locked out of the axos app. The last time that I spoke to Axos bank, they informed me that a cashiers check had been mailed to me on August 2 and should arrive within 7 to 10 business days. However, I have been informed multiple times by Axos bank that the check is in the mail only to find out later that there was more information that they needed for me or that some other issue had arrived. They have made no attempts to contact me directly.

    Customer Answer

    Date: 08/20/2024


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    Sincerely,

    ***********************

AXOS Corp. is NOT a BBB Accredited Business.

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