We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Security Guard Training

Security Guard College

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Guard Training.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Extremely Unprofessional and Unreliable I completed my 20-hour security course with this company, passed the class, and have been waiting for my certificate ever since. Despite calling numerous times and being promised updates, the owner has repeatedly blown me off. Every time I call, I get the same run-around with no real answers.I now have a job lined up that I cant accept because I still dont have my certification, and I may have to pay to take the class again elsewhere just to move forward. This is incredibly frustrating, especially as someone who has a family to support. If you value your time and money, I strongly recommend finding another training provider. This experience has been nothing but a headache.

  • Initial Complaint

    Date:07/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One of the most glaring issues is the unprofessionalism that permeates every aspect of this organization. From the very beginning, there was a complete lack of communication. Messages and emails went unanswered, and phone calls were rarely returned. When I did manage to get a response, it was often evasive and unhelpful. This made the entire process frustrating and time-consuming.Another major concern is the deceptive practices regarding their services. On June 20th, I purchased a course with the impression that it was required for the renewal process for PERC in ********. However, there were multiple issues:1. I mistakenly enrolled in the wrong course.2. I later found out that I did not need the course for the renewal process.3. I never received any access to the course material.4. When I requested a refund, ***, the owner, acted oblivious and attempted to confuse the situation.Despite having worked with *** last year to obtain my initial PERC Card material and certification, he pretended not to understand the differences between the dates and the courses I mentioned. This tactic of deflecting responsibility and confusing the customer is unacceptable.It is clear to me that this business exploits its customers by taking their money without delivering the promised services. This kind of behavior is not only unethical but also detrimental to the reputation of any training center. The numerous positive reviews on ****** do not align with the experience I and others have had, suggesting a discrepancy that potential customers should be wary of.The unprofessional conduct, poor communication, misleading services, and financial exploitation are serious issues that cannot be overlooked. I strongly urge anyone considering their services to think twice and seek out more reputable and reliable training centers.

  • Initial Complaint

    Date:03/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ***************************** on February 2, 2024 at 2:36pm, paid and applied to the online Security guard college. I was informed after I register to give them a call back, also after my payment was made. I proceeded to do everything that needed to be done. I was told after this is done I would be emailed my course and able to start my course so I can receive my perc card. Today is March 23, 2024. I have not received anything. Not an email, not a phone call or anything. I have tried various times to contact the business. I even tried visiting the business in person and no one came to the door. Its a mixed martial arts gym, thats on the business address. I have left numerous of voicemails. Called multiple times a day. No one has called me no one has answered my calls or messages. The was $75 and I paid my hard earn money to better my career I am a single mother of twin teenagers, that was just trying to better herself and was under the impression that this was a legit business to go thru to better my career opportunities

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    You're required to call the number which doesn't have the area code displayed (603) to start the course after you've paid. The preliminary quiz is full of incomplete questions. I took the course and scored a 92% 4 questions wrong, 2 can be interpreted the wrong way. And 2 that are just blatantly wrong and could get people injured. Fires are not classified by numbers they are classified by letters. And a foam extinguisher is not the correct extinguisher for a class d (combustible metal fire). Trying to get ahold of them is near impossible, they say leave a message and they'll get back to you, but the voice-mail is full so you cant. Then they beg for a 5 star review after completion. I still haven't received my PERC certification and it has been nearly a month.

Security Guard College is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.