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Business Profile

Security Shutters

ChicagoOne

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Shutters.

Complaints

This profile includes complaints for ChicagoOne's headquarters and its corporate-owned locations. To view all corporate locations, see

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ChicagoOne has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/19, my niece, ****** ******* ******, secured a quote (#*****) from ChicagoOne for Security Rolling Shutters for our storefront that required a more secure closure. We accepted the quote on 7/26. ChicagoOne forwarded an invoice (#*****) on 7/26, requesting the required deposit of $1,894.00, which was paid on 7/26 via *****, and the receipt was confirmed by ChicagoOne. Installation was promised in three weeks, with a projected date of 8/16/16. We contacted *** ****** of ChicagoOne on 8/12 to confirm the installation date. Mr. ****** responded that the installation would be between August *****, 2024, and that final measurements had to be taken, which would be done shortly. We contacted ChicagoOne on 8/20, requesting an update and additional ************. ****** responded on 8/22/24, indicating that the installation would be between 9/4/24 and 9/6/24. We responded on 8/22/24, requesting a call to explain the reason for the installation delay. We contacted them on 8/30/24 to get a firm date for the installation and any necessary preparation. We received a phone call from ****** **** during the expected installation period they had given us. At that time, he indicated that some structural issues prevented the installation, which was not previously mentioned, and he would send photos. We followed up again with Mr. ****** on 9/10, indicating that we had not received any pictures, recommended next steps, or installation date. We received a response from Mr. ****** on 9/13/24 that installation would be on November 19, 2024. On 9/13/24, we requested a refund of our $1,894.00 deposit. On 9/20/24, a text reminder was sent to ****** ***** about the status of the refund. A Zelle payment of $1,000 was received and indicated that the $894.00 would be sent on the following Monday. Reminders via text to Mr. ***** on 9/24, 10/2, 11/10, and 11/20 with no response. Zelle requests were sent on 9/17, 10/11, and 11/2, no response.

      Business Response

      Date: 01/01/2025

      This Issue was resolved and customer was fully refunded as of 12/31/24. Any questions please contact the customer to confirm. Thank you.

    • Initial Complaint

      Date:09/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company has failed to live up to its warranty. I have called this company several times to obtain servicing on a warranty issue. I needed a strap box repaired or replaced. I also needed my patio door rolling shutter to be adjusted because it was starting to creek and leave spaces between the slats. I called several times no answer. Finally I received a call back from the owner telling me that all his repair work is contracted out he would have some one call me. Mr. ******* ******* called me to inquire about what I needed repaired. I told him. He said he would call me later or the next day. I have not heard from him. I want the $85 I paid for the strap box repair. Also 3 of my shutter slats are damaged which was causing the problem. I want them replaced with new ones. They are under warranty.

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