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Business Profile

Shutters

St Clair Shutters & Awnings

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shutters.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired St.Claire to install shutters & awning on my home he never finished my 2 windows Im disabled on a ****** as I was making my way 2 the room to get a pen and book he stole my check ran out ran to the bank hurry and cashed it I called no answer got him days later he said he would be back to finish other 2 windows this never happened after calling a lot finally got him he said he would come back and do the for another ***** dollars I said I already paid ********* stole my check the first snow we had the awning he put up with dents started crinkled up on the side and coming down where it would of eventually fell on somebody and seriously injured them or me I called him because I have a warranty he said Ill be there Sunday which I knew was a lie because my windows are still not done and I explained to him at purchase I have a lot of health problems and the air or cold makes my pain 50x worse call again its been 3 weeks now still nothing caused me to call a reliable professional business to repair & install correctly causing me my money to spend the guy said it was made and installed poorly and he had a rotten piece and wood underneath which the new company corrected all

  • Initial Complaint

    Date:06/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased new rolling shutters in April 2021. mr st. Clair came out promptly to quote me on the price. in April 2023 I phoned mr. st Clair and told him the the color was popping off on the shutters. he( mr. ******************************* I called several times leaving messages with his sect.(wife)about the problem. Mr. *** Clair came out to see damage around the 5th or 6 of may, inspected the damage and said that he would return the next day to paint over the bare spots (where the paint popped off) as this date may 30th I have not heard from the man. I continually phone and leave messages but he doesn't respond.

St Clair Shutters & Awnings is NOT a BBB Accredited Business.

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