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Business Profile

Small Appliance Parts

Midwest Appliance Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Parts.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part for my wash machine in May of 2023 and it was the wrong part. I sent the part back for a refund but was denied as refund because they said the item was used. I hired a specialist to complete this job and was told I bought the wrong part without even having to install it. The part was NOT used, I reached out multiple times since for a refund or for the part to be sent back to me. I keep getting a run around and that someone will give me a call when the shipping manager comes in. I never received a call. The last person I spoke with was named *******. If the part was lost in the warehouse, I demand a refund. It has been months that I have been dealing with this issue -- you all need to get put out of business, this is unacceptable.

    Business Response

    Date: 12/28/2023

    We believe that this complaint has been submitted to the wrong company.  We do not have any receipts in our computer matching the name on the complaint nor do we sell parts to the general public. We believe this should be directed to a company in *********, ** that has a similar name to ours.  If we are wrong please feel free to reach out to ** with an invoice number and we would be happy to get to the bottom of this. Thank you

    Customer Answer

    Date: 12/28/2023

    Sorry wrong company has similar name but is based out in ******* (Midwest Appliance Parts)

  • Initial Complaint

    Date:12/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part for my wash machine in May of 2023 and it was the wrong part. I sent the part back for a refund but was denied the refund because they said the item was used. I hired a specialist to complete this job and was told I bought the wrong part without even having to install it. The part was NOT used, I reached out multiple times since for a refund or for the part to be sent back to me. I keep getting a run around and that someone will give me a call when the shipping manager comes in. I never received a call. The last person I spoke with was named *******. If the part was lost in the warehouse, I demand a refund. It has been months that I have been dealing with this issue -- you all need to get put out of business, this is unacceptable.

  • Initial Complaint

    Date:05/26/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had problems with Midwest appliance company back ordering a part for two months. Each time I called to check on it. I spoke to one of their employees ****, who was rude, threatened to cancel my order and called me a ***** and said nothing would make me happy. I spoke to the owner *******, who was very nice but unable to fix the problem that I could not get my part. I explain to him how rude his employee was, and that I would be putting a review down. I submitted a review about the rude behavior from the employee. And we canceled our order with Midwest. today three weeks later I received a phone call from the Root employee ***** stating the part was in. I said I canceled this order with the owner of the company because of your rude behavior. He said I saw your review and now I am going to call your place of business and put in a bad review for you. I know you work at ********************** So apparently he was researching me. This is a threat. This is illegal.

Midwest Appliance Parts is NOT a BBB Accredited Business.

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