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Business Profile

Sports Memorabilia

Rank + Rally

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports Memorabilia.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a very limited hoodie way back on April 13th and recieved it in May. When I got the hoodie the text was peeling and ripping. I told Team LA and immediately was told they they don't consider my hoodie "Defected" they then later backtracked and admitted it. Instead of issuing my full refund they insisted I only be send $25 for my $93 hoodie. This company refuses to budge and they cite policies that do not exist on their website. They insist that I must return the hoodie so that only then I can get my refund when nothing in their policy states this. They continue to tell me that there is nothing they can do and that must either return the hoodie or be send $25 when they show no policy despite me continuing to ask them for it. The Manager also continues to be condescending in his replies despite me citing his backtracked remarks. This company is attempting to nickle and dime its customers on defected products that they sell and try to find any reason to take full responsibility. Like I stated the hoodie was limited and is now sold out and Team ** wants to strip that product that can never be bought instead of taking responsibility and issuing my refund when they themselves have been caught stating they sold me a Defective Product.

    Business Response

    Date: 10/04/2024

    Hello - 

    The guest in question has been given a full refund for the amount stated. 

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