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Business Profile

Sports

Betsperts, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 1, 2024, my credit card was charged $59 by 4for4, which is owned by Betsperts, Inc. I did not authorize this charge. I have purchased services from 4for4 in this past, which is how they had my credit card information. I e-mailed 4for4 on August 1, 2024, asking them to refund the charge, but they refused.

    Business Response

    Date: 08/05/2024

    To: Better Business Bureau
    From: *********************, CEO, Betsperts, Inc. (4for4)
    Date: August 5, 2024
    Re: Complaint Regarding Unauthorized Charge - ***********************

    Thank you for bringing this matter to our attention. We take customer satisfaction very seriously and apologize for any inconvenience caused to ***********************. We have reviewed the complaint and *************************** account. Unfortunately, this charge was not unauthorized, but rather a renewal fee for their annual subscription to 4for4 services.

    At the time of signup, *********************** was informed that their subscription would automatically renew after one year. We have attached a copy of the signup screen for your reference ("Renewal Sign Up"). In accordance with our policy, we sent a reminder email to *********************** 30 days prior to the renewal date. We have attached a copy of the reminder email ("Renewal Notice") and a record of the email being sent ("Record of Renewal").

    Our refund policy, also attached ("Refund Policy") and available online at ****************************************, outlines the eligibility for refunds. Unfortunately, in this case, the renewal falls outside the timeframe for a refund. Due to the time sensitive nature of our services we have created this policy to protect customers and *****. 

    While we understand *************************** concern, considering the documented communication regarding the renewal, we are unable to offer a full refund. However, we value *************************** business and would like to offer an extension of the 4for4 subscription for an additional 6 months free of charge. 

    We encourage *********************** to contact us at ***************** to discuss the preferred option and any further questions they may have.

    Thank you for your time and understanding.

    Sincerely,
    *********************
    CEO
    Betsperts, Inc. (4for4)

    Attachments:
    - Renewal Sign Up
    - Record of Renewal
    - **************
    - Refund Policy

    Customer Answer

    Date: 08/05/2024

     
    Complaint: 22087939

    I am rejecting this response because: At no point did I sign a contract with Betsperts authorizing them to auto-renew my subscription. In fact, I have previously told them not to auto-renew my subscription, and can provide this e-mail upon request. Betsperts has provided no proof of a contract with them authorizing an auto-renewal. Betsperts has only provided a generic screen grab that does not contain any information identifying me.

    Regarding the alleged e-mail that I received on July 1, 2024, I never received this e-mail. I have checked my e-mail numerous times in an effort to find this e-mail, but I did not.

    Regarding the alleged time sensitive nature of their business, I reached out to Betsperts at 10:42 a.m. on August 1, 2024 asking it to refund me. This was 3 minutes after Betsperts charged me the money. The argument about this being time sensitive lacks merit when I reached out 3 minutes after being charged.

    Regarding contacting ****************** I already have, and they refused to give me a refund.


    Sincerely,

    ***********************

    Business Response

    Date: 08/05/2024

    Thank you for the update on this matter. We take your concerns very seriously and appreciate your willingness to provide further details.

    As per our Terms and Conditions, by using 4for4.com you hereby agree to be bound by all the terms and conditions associated with 4for4.com. 

    If you can supply proof of your request to discontinue your renewal prior to the renewal date we will be glad to take this into consideration and add this to your case. 

    Please send this to ****************** Thank you. 

    Customer Answer

    Date: 08/05/2024

     
    Complaint: 22087939

    I am rejecting this response because: I have already sent a rejection. Please let me know if you need me to resend.

    Sincerely,

    ***********************

Betsperts, Inc. is NOT a BBB Accredited Business.

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