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Business Profile

Storage Units

Safeguard Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello! I started the process of ordering a storage until around August 25th to begin on September 3rd, when I got to the page before confirmation and saw the price included more fees than I wanted to pay I decided not to move forward with the unit. To my surprise I was still charged and made the company aware that morning with no response. I left multiple voicemails and emails with no response. When I finally spoke to someone he said his higher up would be in touch and it would be refund within days and I told him if I would have to claim fraud with the bank if it didnt fall off. No word from anyone so I filed fraud and the bank agreed this was fraud. Imagine my surprise when here I am a month later theyre sending me an invoice for 99 because the bill is overdue (which they took my payment so Im not sure even if I had moved forward with the unit,which I had not, how there could be charges at all) they are very aware at that location that I never rented this unit and that Im not paying them and owe them nothing. I spoke to a guy today and he said his higher up would be in charge but based on what *** learned that wont happen. I have nothing to do with this place aside from almost renting a unit a month ago. This seems very much like a scam to me.

Safeguard Self Storage is NOT a BBB Accredited Business.

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