We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Surgical Instruments

Graymont Equipment Distribution, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Surgical Instruments.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Sept '24, I needed custom foot orthotics to help control severe pain due to ******** Neuroma. Graymont Medical supply company is an in-network partner of **** and I found Graymont and the related podiatrist via BCBS's in-network portal search. Graymont refused to process my claim as an in-network insurance claim because they admit that they do not like running the risk of taking reductions for services/products as a result of insurance benefits. I was forced to pay cash ($650) upfront, which I did becuase the level of pain in my foot was something I needed to get under control asap. After 5+ months of chasing reimbursement for this claim, **** is forcing me to withdraw my claim stating that Graymont is an in-network partner and is required by contract to submit claims. Graymont is unwilling to reimburse me for my upfront payment and take what they are contractually allowed for reimbursement from ****. So I'm stuck between two parties who cannot play by their own agreed upon legal rules of engagement, and I cannot get refunded from either BCBS or Graymont for money I never should have paid in the first place. BCBS is telling me that they can file a grievance and educate Graymont on their rules of engagement, which is all great, but none of that results in me being refunded $650. I met my out of pocket maximum for medical costs at this point in 2024 but that should not mean that providers have the right to force me to pay cash thereafter or there is no point in out of pocket maximums existing for insurance policies. I would greatly appreciate the assistance of the BBB in helping to resolve this claim. I believe Graymont Medical should be refunding me $650 and taking whatever **** is contractually obligated to pay them for foot orthotics. I will be opening a second BBB compaint against Graymont soon hereafter so those cases can be linked together if it helps simplify the BBB complaint processing. Thank you!!!

    Business Response

    Date: 04/14/2025

    Hello,

    Last week we were made aware of a complaint submitted on 3/28/2025 assigned ID ********. We responded via email on Friday, 4/11/2025 and are responding here again per the follow up protocol email we received. Please see the attached response letter and corresponding documentation for review.

    Upon notice of the complaint in question we took immediate action and refunded the full amount to the patient and launched an internal investigation. Should you need any additional information about this matter please feel free to contact us directly.  

    Thank you,
    ****** Schwartz 

    ****** ********
    Associate Director, Business Operations  
    Graymont Medical
    *******************************************
    O: ************

    This communication is covered by the Electronic Communication Privacy Act (18 U.S.C. 2510 et seq.) and is intended to remain confidential and is subject to applicable attorney/client and/or work product privileges. If you are not the intended recipient of this message, or if this message has been   addressed to you in error, please immediately alert the sender by reply email and then delete this message and all attachments, and if you are not the intended recipient, do not disclose the contents or take any action in reliance upon the information contained in this communication or attachments.

    Customer Answer

    Date: 04/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ********

Graymont Equipment Distribution, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.