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Business Profile

Surveys

Theoremreach.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/04/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TheoremReach is partnered with mobile game Avakin Life. You can take surveys through Theorem Reach where you can earn in game rewards for the mobile game Avakin Life. I took a 14 minute survey through TheoremReach where the reward were $24,283 in game coins for the mobile game Avakin Life. Prior to taking the survey I took 4 other surveys through Theorem Reach where the coins were promptly deposited into the Avakin Life game account. This was the only survey where the coins were not deposited and it is to my suspicion it wasn't deposited due to the large amount. I have all supporting screenshots below, that shows survey completion, that shows the amount of coins that should have been deposited. I also have screenshots of me reaching out to TheoremReach and they have only stalled in getting this issue resolved.

    Business Response

    Date: 10/16/2022

    Hi there,

     

    This is an issue between the user and the publisher where they take our surveys from, in this case Freecash.com. From our end, we have approved the reward amount with the publisher and sent the reward value to the publisher for user redemption. It is up to the publisher, which is an independent company from TheoremReach, to make sure the user receives this reward. We are happy to continue interfacing with the publisher until the user has been paid out but please note this is out of our control as we do not control the final redemptions and relationship with the user.

     

    Thank you,

     

    *****************************

    CEO

Theoremreach.com is NOT a BBB Accredited Business.

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