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Business Profile

Telecommunications

Luminary Media LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a podcast I subscribed to quite some time ago, when I tried cancelling the subscription I found that I did not actually have an account yet I had access to content (very confusing) I was advised to try cancelling through the company its self, I did and again there was no account. I tried calling the phone number included with the transaction on my credit card statement the number is not in service. I was charged for an account at $4.99 a month. For approximately a year and didnt discover it till recently and disputed the charges with my credit card. I had to get a new credit card. However Somehow Luminary Media got my new CC number and continued charging me. I put a stop payment order on my new credit card. It has worked so far but they keep trying to charge me once a week and sometimes every other day. Im worried theyll get access again if its a scam or if it is a legitimate business they might send me to collections. I didnt access the content for very long approximately 4 months then I believed I had cancelled it. I realize I may not get my money back but I thought I would make sure this doesnt happen to any one else, to report it and hope for the best. I only have emails and credit card statements. I dont know how to give you access to that.

  • Initial Complaint

    Date:07/31/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 24 of 2024 I was fraudulently charged, $78, by this company - for a subscription that I do NOT have with them. This is the second time this has happend. Last time, in 2022- I called the company and they apologized and refunded me. Now, when I call the number it is a "disconnected" number. Chase **** has reported fraud on my behalf.This charge was made on a credit card that I have NOT given them. Now I am forced to report fraud, have my credit card replaced and expend effort, time and suffer stress in an already difficult situation.I see Luminary Podcasts have a C- RATING... is there any way we can file charges against this company? I am sure they are fraudulently charging other small struggling businesses and people like me all the time...

  • Initial Complaint

    Date:07/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit card whist charges for the second time in 12 months for a subscription that I dont use, cannot access, and do not want. I am asking to cancel but there is no customer service phone number and I do not get responses from the emails and support requests. I have tried to reset my password through my email with no success. I want/need to cancel this but there is no answer on the other end. It is also very suspicious in the sense that it keeps asking me for information but I never get anywhere.

Luminary Media LLC is NOT a BBB Accredited Business.

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