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Business Profile

Thrift Shop

Second Chance Thrift Shoppe

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of purchase was done on 05/16/2025 at 3:14 p.m. per my receipt I spent a total of $334.06 including taxes. The issue is that I was overcharged in the amount of $***** plus taxes of $6.15 a total of $*****. When I got home and double checked my receipt I noticed ****** overcharged me. This was due to the following I purchased 11 baseball cards at $15.00 each a total of $165. Plus one $10.00 baseball card pack and two Star Trek cards at $5.00 each = $20. The total should have been $185 paid. But I was charged for 15 at $15.00 each = $225 Plus $20 a total of $245 I am owed a refund of ***** plus *****% tax rate taxes of $6.15. I have exhausted all my options sent emails, phone calls, went in person, ******** messages, etc. I've attached pictures of what I purchased, numbered the items, as well as the total I was charged with the other items purchased, but for the baseball cards I was overcharged by ***** total. I have had my mother go in there twice they wont correct the issue, **** stated she reviewed the cameras and I confirmed I had 15 packages but as you can see with the picture I misunderstood it should have been 11 big boxes at $15.00 each, 1 at $10.00 each, and 2 at $5.00 each. ****** said on 05/17/2025 she overcharged me offered me additional cards but I declined she said if you want a refund **** the manger will assist when she returns from ****** on vacation. **** stated she doesnt know how do a refund and someone will call me but they havent and refused my refund and well as ***** the executive director. I am very upset with the behavior of this business, the management, etc. they are very irate and rude towards us I usually go every weekend, to make donations and purchases with my mother and daughter. I am owed a refund on the card used my mom showed **** the receipt and ***** the receipt and they wont assist.

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