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Business Profile

Tourist Attractions

Museum of Ice Cream

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tourist Attractions.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I mistakenly confirmed a ticket purchase before I had heard from our group. I did not mean to hit purchase yet. I immediately reached out to correct this mistake and wait until I heard from everyone and despite it being a matter of minutes they refused to help resolve the problem. They also have no phone number and a robot email just kept delivering the same unhelpful message, so I couldn't speak to anyone about this issue

  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased tickets for an outing with my family on June 14, 2024. While on the website it wasn't clear what day I purchased it. Once I realized the issue I tried to contact the help contact email, and I didn't receive a response. I eventually used an alternative email I found on the website got a response, and was denied. In summary, their website is not clear and deceiving and I am filing a fraud claim with my credit card company.

  • Initial Complaint

    Date:03/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 4 vip tickets to the museum. The vip tickets were sold as having these vip perks; anytime entry, piece of mind with vip ticket insurance, vip priority check in, a free drink and 10% off 1 item from the store. I have an email confirmation saying as much. Unfortunately, I purchased the tickets in ******* and we won't be able to make the trip out there. Hence, purchasing the *** tickets to make sure we could change our plans. Tickets were purchased on 3/24/24. I contacted support on 3/25/24 and tried to cancel ***********, as should be our right, as we purchased *** tickets and were confirmed by writing in email to have ticket insurance included with ***********. I was told by customer service they do not give refunds unless ticket insurance was purchased, which I stated I was confirmed to have with our ticket purchase. I am being told that I cannot cancel or receive a refund. That the vip tickets do not come with ticket insurance which is contradictory to what I have in writing in my purchase confirmation email. I can provide said email if needed. This company is falsely advertising their vip ticket package. They are scamming customers. I want a full refund as that is why I paid for vip tickets.

  • Initial Complaint

    Date:11/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 7 anytime tickets to attend the museum today that was suppose to close at 7pm. Today they choose to close early without notice because of a Christmas parade that didnt have anything to do with them and allowed me to purchase my tickets two weeks ago. This was my baby birthday celebration which they ruined i had to get a rental and i had to drive on a blizzard to get there which was four hours away and they only thing they could say was someone would get in touch with me i feel that i should receive a full refund because of their inconvenience i move next month theres no way I can come back they ruined my daughter 13th birthday. I really just want my money back

Museum of Ice Cream is NOT a BBB Accredited Business.

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