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Business Profile

Training Programs

ServSafe

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a chamber board member I was asked to take a class from ServeSafe regarding serving alcohol as I will be volunteering at events where I may be serving. The chamber gave me a prepaid code to use when registering for the class which I attempted to use however, the registration page required a credit card. On April 21, 2025 I registered for the class and typically when a credit card is requested, even when using a prepaid code, I have experienced being able to enter a prepaid code on the checkout page but did not see this as an option. When I checked out they used my credit card instead of the prepaid code. I ended up paying $30 for the class even though the class was prepaid by the chamber.On April 28, ****************************************************** which they have been responsive but have not refunded my $30. They have refused as they have a no refund policy on digital classes. Here is the policy:"Online Products: All purchases of online products, including but not limited to online courses and online exams are final, nonrefundable, and nonreturnable.This is an understandable policy in some cases, however, when a class has been paid for twice it is like stealing if no refund is made on one of the orders. If this company continues these practices it is likely only a matter of time before this affects more peoples finances and their trust in healthy business practices.

  • Initial Complaint

    Date:10/05/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 25th I purchased and online course with the exam to get my food managers certification to open a business in ******** *****. The course and exam were stated to be online according to the website. I began taking the course and the video for the course froze up and would not play beyond the point where it froze. At that time, thinking that it was my laptop, I went home from work (closed my shop for the day) and tried playing the course on my husbands laptop. This did not work either, it froze at the same place and would not play beyond that point. I tried on my phone with the same results. Frantic, because I have to take the exam and get certified within a timeframe to pass inspection and get our certificate of occupancy to even open my store, I decided to try my luck just taking the exam. This did not work, the exam was unavailable without the code that would be received after completing the course. I called customer service and told them that I needed to take the exam right away. This is when they informed me that I would have to find a local proxy, pay that proxy for the second half of the code for the exam to be able to take the exam. There were two proxy's in our area, neither of which answered my calls or emails. Those two proxy's were going to charge again the amount that I had already paid for the course and exam bringing my total to over ****** By this time, the health inspector was already at my shop for the inspection. He suggested I use another company to get the exam taken and helped me look it up online. I paid 360 training company only *****, not 300, for the exam and received my certification within an hour and was able to get our certificate of occupancy that day. Serve Safe was a complete waste of my time and money, when I requested a full refund for not even being able to take the course and exam, they offered me the insult of *****. I do not recommend this company and our local health department didn't either.

  • Initial Complaint

    Date:01/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Website does not clearly state when buying a book with online exam that you will then be in charge of paying your ******* an additional fee. ServSafe does not provide ******* information that is valid, ******* phone numbers given, no longer worked for ServSafe because ServSafe wont pay them. When u try to schedule the exam ServSafe then says it will be an additional $62 but says the money doesnt go to ServSafe. It feels like youre being scammed

  • Initial Complaint

    Date:08/11/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This IS A SCAM AND IM A VICTIM !! IT WAS NOT POSTED THAT THE $15 I JUST PAID WAS NON REFUNDABLE. HAHA THE **** IS ON ME. TOO BAD SOME OTHER ***** WILL FALL FOR THIS TOO. THE **** WEBSITE IS SO MESSED UP I NEVER GOT PAST THE HOME PAGE. ENJOY RIPPING PEOPLE OFF BECAUSE IT WON'T HAPPEN TO ME AGAIN. BBB IS ON YOU NOW.Now please review this website. Servsafe national restaurant association. I'm in GA but was told I HAD TO download the ***** rules or I couldn't take the course. New course available for you!Inbox ********** ******************************* <****************************>1:43?PM (40 minutes ago)to me Dear **********,********************* has assigned the following ServSafe course or examination to you:ServSafe ****************** Course and Assessment - 2017 Food Code Update To access your course or examination:Go to ServSafe.com. You will be prompted to login with your existing ServSafe Email Address and Password. If you can not remember your ServSafe Email Address or Password, click on the Forgot your Email Address or Password link for assistance.On the ***************** page, you will be able to access your course from the My Courses tab.The course will expire 60 days from the day you launch it.In order to get the most out of your Online Courses, please visit our ***************** Resource Center Course Access Key 3571-M658-8435-1777 Thank you for choosing the ******************************* for your training and certification needs.If you need any assistance or have any questions, visit the ************* section on ********************. Please see below for the ******************************* contact information and business hours.************* ******************************* ****************************************************************************************************** Business hours: 8am - 8pm EST Phone: ************** Email ***************************

    Business Response

    Date: 09/21/2023

    In regard to BBB Complaint ID *******************, *********************************** has successfully resolved the customers concerns as described below:
    Upon receipt of the complaint, we reviewed the customer account and confirmed the customer purchased the incorrect course. We have attempted to reach the customer by phone and email, where we left detailed messages, but have not yet received a reply. 
    According to the desired settlement, we refunded **** the $12 as requested and removed the wrong state-specific course from her account.
    Best Regards,
     
    *********************, MPA | Sr. ******** *************

    Customer Answer

    Date: 09/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:06/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed the ** Servsafe alcohol course in Jan due to my license expiring June. Servsafe never notified me that their was an issue with my **** number so when I called the state ****, the informed me that my course I had taken was no good since my scores were not reported in a timely manner. I reached out to servsafe June 12 and June 24th my license expired June 25 and nobody got back to me until June 27th after the **** restricted me from legally working. It was then I found out that they assumed that my permit had been issued based on the **** number I provided but it was not. They stated I had to retest but have not clarified if I have to take the whole class or not after I have asked as this prevents me from working. I wasted my money here now I have to take another 3.5 hour course with another company because no one in compliance can answer a yes or no question on if I can purchase the $18 retest only. Now Im at a stand still due to lack of communication.

  • Initial Complaint

    Date:06/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a servsafe course from the national restaurant association. $179. They will not provide me the information I need to take the test. They are saying they have no record of me making a purchase. I have the book and test sheet physically in my hand. Right this second. I believe the company is actively committing fraud.

  • Initial Complaint

    Date:05/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Invoice Number:16N8170863 Date:5/15/2023 Payment Total$190.86 First time taking the virtual online proctored exam and service was said to be provided without technical difficulties and delays and I was not reimbursed properly for the amount of time I had to deal with technical difficulties that were not my fault. I was completely distracted from taking the initial exam and I feel that I should be given a waiver or at least 25%-40% off the price to take the exam properly. Company did not provide a fair enough satisfaction and I believe they are well capable and equipped to do so but are just being naive to my unfortunate situation by referring back to their company guidelines. I do not feel as if I was given a fair chance it felt like it was rushed due to the technical difficulties that resulted in me failing.

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