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Business Profile

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Interprenet
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On late August of 2024 Interprenet staff ****** ********* contact me regarding an assignment for an on site, in person interpretation service at ****. I went there with 2 other interpreters for all day service on 9/4/2024. The service suppose to be paid when service rendered but as of today I called them several times but the call been passing around and they can't located a supervisor or manager to find out the status. I try to call ****** ********* but his phone keep disconnected. I will never take their assignment again. Therefore, I would like to let all the interpreters and those that might want to use their service aware of their dishonest business practices.

    Business Response

    Date: 11/19/2024

     Mr. ****-***** *** was secured for an event that took place on September 4, which he completed in a satisfactory manner. He signed our PO (enclosed) which clearly states that payment will be sent at the end of the following month.

    Without more information about the call(s) he made, we cant be sure who hes referring to when expressing that his call was passed around and a supervisor could not be found. He did email ****** ********* (the ** who issued the *** who responded on Oct 9th that his payment would be sent at the end of October (as per the POs T&Cs).

    He was paid in full for his services on October 30th via direct deposit to his checking account and he has confirmed receipt of payment. Thus, we believe his complaint is unfounded and kindly ask you to close this case.

    Let me know if you have further questions.

    Best Regards,

    ******** *******
    DIRECTOR, GLOBAL SERVICES

    Customer Answer

    Date: 11/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** K ***

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