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Business Profile

Used Car Dealers

RM Motors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a used 2006 **** Commander ******* from RM Motors with a ************************************ on 12/20/22. The Check Engine light came on 24 hours after I bought the car. I checked the radiator--it had no fluid. I filled the radiator with appropriate coolant. I checked the oil and the other fluids. I called RM Motors 4 times, asking for the manager, ***********************, to call me back about the check engine light. The manager did not call me back. After another 3 days, the car was still under 500 miles driven and less than 15 days in my possession. I called RM Motors again to ask to speak to ****** because the **** would now not start. I could not drive the car. I towed the **** to a trusted, licensed mechanic, who ran a diagnostic test and said the oil pressure sensor needed to be replaced, the radiator leaks (needing to be replaced), and the transmission cooling lines leak (needing to be replaced). I called RM Motors again and ****** answered. I told him the car would not run and that it was in my garage (towed back). He said he would send a tow truck. That was December 31, still within the 500 mile/15 day warranty. I still have not seen a tow truck even though I called several times that day, speaking to 2 employees asking about the tow to the RM Motors auto shop at ******************************. The car has not been towed. I brought the **** back to the mechanic to have the transmission cooling lines, the radiator, and the ignition fixed. I have not heard from RM Motors. The business has not followed up. Tomorrow is the 15th day of ownership and I want to file this before the warranty expires. The warranty states "Systems covers: Power/Train; Duration: 15 day/500 mile whichever comes first. We will fix the check engine light." The car does not move on it's own power and the transmission lines had to be replaced, and I am wondering how a mechanic at RM Motors could be missing/ignoring an issue like that. The work for the *********************** is $1,002.10

RM Motors is NOT a BBB Accredited Business.

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