Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very frustrated and livid with this company. The repr sentative assigned to me has been late 3 times; her name is ********************* *********** has blocked my calls so i am unable to reach them. i am lookng for a refund of $105.00. They can refund it to one or both of my cards that they charged

  

  Business Response

  Date: 09/12/2023

  ***** was assigned a representative from our company and mentioned to us that the only time she was available to speak was at 6 pm ET, which is 5 pm CT. We end all business operation at 5pm CT and explained this to her, but she insisted on being serviced at this time. Being that she was requesting services at 6 pm ET, this would take her assistant well into her offline time. It was explained to ***** that because we do not typically book hourly client sessions after 4 pm CT to respect the assistant's offline time, the assistant agreed to work into her offline time due to the client having a physical ailment and the Buddy wanted to accommodate her, as she genuinely wanted to assist the client with her needs. ***** was advised during the first call by her assigned Buddy that because we typically do not book sessions after 4pm CT, there may be a small delay in time that her assigned Buddy would give her a call (which never exceeded a 10 minute window) and ***** agreed to continue services with her.
  
  ***** is not blocked from calling us. Also, we did not agree to refund her because the services were rendered (her full hour was used each time) and there were no complaints made about her Buddy's promptness because this was already discussed and agreed upon. We are willing to work with the assistant that she gave our information to, to help him gain access to any accounts that he needs access to without billing her.

  Customer Answer

  Date: 09/19/2023

  Complaint: 20592808
  
  I am rejecting this response because: The business never explained any problem working with me at 5 pm. The woman was late every time at least 15 minutes which is not acceptable. The business is lying. The woman messed up my Instagram account. The work they did was subpar I want a full refund of $105.

  
  Sincerely,
  
  *******************;

  

  Business Response

  Date: 10/04/2023

  The expectation was set of our business hours as well as what to expect; ***** has never submitted any prior complaints about the window of time that she was called within. As for the Instagram account, the client asked that we set a budget of $5 per day to boost a post of her choice, which was done. She accused us of setting her budget higher than $5 per day. Proof has been attached that we delivered her request successfully. She called us twice after making her complaint for additional administrative assistance (one time to connect with another assistant that was hired outside of us to help onboard him and to help him gain access to accounts because she was unable to successfully do so. The second time involved administrative assistance related to her Instagram account).
  

  Customer Answer

  Date: 10/05/2023

   
  Complaint: 20592808
  
  I am rejecting this response because: I would like a full refund of $105. They can return it to my original payment method. 
  
  Sincerely,
  
  *****************