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Business Profile

Web Design

Webitronics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 9th, 2023 I signed an agreement for website maintenance services with Webitronics including basics such as hosting, ***, security, update, email hosting, etc. I had a fully created website (obneonatalstudyguide.com), established for several years, that was migrated over to their services. (1) My first issue arose when I realized that all the on-page *** that I had previously created for all 40+ blog posts (before transition to Webitronics) had been completely removed, and when posting on social media my article pictures would not display. When I discussed this with the project manager ************************* (Sr. ******** Analyst/Technical Consultant) and another consultant (******) on a web call they stated my contract did not contain the level of *** I was requesting, and this would cost an extra $300. This was inaccurate, as my contract include *** friendly content. After a highly unprofessional discussion occurred, I declined the additional services and fixed the *** on my own. (2) Since then, I have experienced recurrent issues that I have reached out to my project manager to resolve- slow website, and an increase in spam comments for ex. Multiple follow-up emails would be required and it could take up to 2 wks to resolve a seemingly simple issue, which would then recur again within a short time. (3) In late Feb. I noted a spike in ghost spam referral traffic (note- performing security scans was part of the contract). I was told it was fixed, yet it was still showing up in my analytics. Last (4) As of Tuesday March 12th I am unable to access my website- from both the back end dashboard and regular internet. They shut it down with no advance notice. I have emailed and called the company several times with no response. Their company website and email addresses are no longer valid. In short, terrible service and now I have no website. In addition, I have had to do an insurmountable amount of work after hiring these crooks. The cost of this was $535.00.

Webitronics is NOT a BBB Accredited Business.

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