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Business Profile

Wholesale Electric Supplies

Electric Movement Chicago

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Electric Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally brought my e-bike into this business on April 25th. I was told my motor was going out so I purchased a new motor separately to replace the old one. I confirmed with the business and the engineer that this motor would be good for my bike. Since then it has been issue after issue of trying to get my bike back from them fixed. It was first the motor didn't fit, then they tried to solder some wires together ( which i was not told about until after), and had to get custom spokes made for the motor, the controller no longer worked with my motor when they got the right wiring, and now they are waiting on sensors. I am in a spot where I can't really take my bike out, as they have done so much random stuff to it, I wouldn't even know how to begin to fix it. But also they have failed to keep any of the communications I have asked for updates. I have been the one to call them almost every time, and every time it's a new excuse. I am constantly having to waste money on Uber, Lyft bikes, and modes of transportation when they never mentioned this would be an almost 3 months project. With no real end in sight, as the new sensors they put in could cause the display to not work... At this point, I'm just looking for a replacement of the same exact bike, since I can no longer take the bike to a normal shop since it has been altered so much. I understand its a new business trying to start, but at this point, I've been out for 3 months with no certaintly of getting it back soon.

Electric Movement Chicago is NOT a BBB Accredited Business.

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