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Business Profile

Wholesale Meat

Allen Brothers, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Meat.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought Steak's from vendor. Over $900 inn2 orders and all received rotten, due to big delay by *************** refuses to give credit. 3 months fighting with them!!!!

  • Initial Complaint

    Date:01/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit card was charged twice for the same order.

  • Initial Complaint

    Date:01/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/21/2023, I ordered a beef wellington roast online from Allen Brothers. I received a confirmation email (attached) with an order number and a confirmed delivery date of 12/28. I did not receive the roast. I called and left a message and never received a return call. This was my New Year's Eve meal that Allen Brothers completely RUINED.

  • Initial Complaint

    Date:12/31/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on December 15th for promised delivery on December 20th as a gift for my customer. Deliver never showed. Contacted customer service and a *************************** responded saying they were out of what I had ordered and could substitute a lesser quality steak and deliver on the 22nd of December which I agreed to. Then my customer got a notification that delivery was canceled by shipper on the 22nd. I contacted them again that night and at least 20 times since then with both emails and phone calls but they will not return a phone call or email anymore with an answer of when this might ship. Obviously this was a Christmas gift and now I have no idea what to expect and how to proceed. I still get emails from them daily asking me to make a purchase which just makes it more annoying. Order takers are nice but are an outside service and does nothing with shipping or customer service. ***** is supposedly a manager at extension ***** is supposed to call me but that has been without any response since Tuesday. I checked my credit card and it was billed on the 15th of December for the full amount. I have copies of all emails if that is helpful.

  • Initial Complaint

    Date:12/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place an order on 12/02/2023 and it still has not been filled as of 12/27/2023. I can not get a hold of anyone in customer service. Only the orders department will answer the phone and then transfer me around until someone hangs up on me. Left my information for a call back but that doesn't happen either.

Allen Brothers, Inc. is NOT a BBB Accredited Business.

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