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Business Profile

Wigs

iLoveUnique Extensions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order for product on November 22, 2022. I paid the merchant $280.00 for in-store pickup. I was supposed to be receiving a 24 inch 13x4 frontal body wave wig, I contacted the merchant on November 23, 2022 and asked what time would my wig be ready for pickup, she explained it would be in on Monday November 28, 2022. I contacted her again on November 28 to see what time I should come pick it up she told me that she was still waiting on ****** On the same day I explained to her I was hoping to receive my wig for the next day and Id just like a refund she didnt respond to my message nor open it. I started a dispute through my bank last week that is still Processing. The merchant has not reached out to me about anything, I received a email yesterday on December 2, 2022 saying my wig was ready for pickup without an address attached to it so I emailed for an address and still no response but is actively posting on ********* The order number is #*****, she never sent me a tracking number for the order.

iLoveUnique Extensions is NOT a BBB Accredited Business.

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