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Business Profile

Window Installation

Mark Windows, Inc.
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I simply asked **** (the owner of Mark Windows) to come to my residence to try and remediate some issues I was having with my windows. Each time I talked to ****, he said he would call me back to set up a time to come out to my residence. However, **** never called me back. I finally gave up after a couple months of trying. For the life of me, I cant figure out why I was essentially ghosted concerning my window issues. Im assuming based on another customers experience I read about that once **** installs your windows, there is no follow through if issues arise.

  • Initial Complaint

    Date:11/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** and his installers of Mark ******* did an excellent job installing new bedroom windows and balcony doors about a couple of months ago, very satisfied with the service I received. However, my blinds were not properly put back properly. However, I did contact him when he installed a neighbor's new windows next door to me. He along with one of his installers inserted the handrail installed the blinds back up. Monday, October 31. 2022, my blinds along with the handrail fell from above my balcony doors. Some blinds were bent. I contacted **** by phone on the above date, he said he would call ne the next day. Two days straight I have not received a call back from Mark.I went to ********** on Friday, November 4. 2022 to purchase new blinds for my living room balcony doors. The estimate is about $277.00; $50.00 to measure, $85.00 to install and ***** which totals: $277.00. I would like **** to reimburse this amount to me due to purchasing new blinds. As of this writing, Saturday November 5, 2022. I have not heard from *********I hope you can settle this matter. An additional amount of $277.00 affects my budget as a retiree.Thanking you in advance for your assistance. Again, I'm very satisfied with the product and installation, but I have to purchase new blinds that were perfectly working before installers installed new balcony doors. Also, **** is a nice gentleman, but his communication skills are poorly lacking. Need much improvement in this area.At this point, I want no further contact with ****, I have been more than patient, I want to be reimbursed the money I'm spending in the form of a Cashier's Check ($277.00). Picture show some blinds are bent and slight damage to frame of balcony door.*************************

Mark Windows, Inc. is BBB Accredited.

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