Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not been able to get in touch with my Attorney for my settlement, I've been reaching our to them consistently since September of 2024 I have not heard from them. I've been given the run around. I left about a thousand messages but no one is available to help me, it's a scam. Their not communicating this is wrong on so many levels.

  

  Business Response

  Date: 02/07/2025

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the difficulties you've experienced in trying to get in touch regarding your settlement. We understand how frustrating and stressful this must be, and we want to assure you that your concerns are important to us.

  We contacted your attorney who explained there has been difficulty communicating with the hospital on your behalf. Our goal is to provide clear and timely communication, and we regret that this has not been your experience. We would like to escalate this matter immediately to ensure you receive the assistance you need. We have reached out directly to your attorney, and she will be getting in touch with you promptly.

  We truly appreciate your patience and the opportunity to make things right. Looking forward to resolving this for you

  Customer Answer

  Date: 02/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired the law firm back in July 2023 and have had nothing but problems. I was injured at work on June 2 2023. I had major back and hip problems after the fall and started a ********* comp case with the law firm. 4 months later I was sent to a second doctor through the insurance company called ************** The checkup on me was done before I had my MRI scheduled. So there doctore had no information to go and and submitted his finding that I was find based on nothing. My main finally happened 4 weeks later with multiple confusions and other issues related to my injury and this MRI was 5 months after the fall, thats how bad it was for me. My attorney *********************** did nothing. She said it was formal. How is an Injury formal. So my insurance got cut my physical therapy stopped and my doctor would not sign a paper saying I'm good to go back to work, cause I was not. Again she or the law firm did nothing. I am now homeless and my job will not take me back without that letter and the law firm still has done nothing. The case is still active waiting on settlement but they don't answer or return calls. I even talked to owner and he said he would contact me in a couple days and never did. Again I am now homeless following the guidance of this law firm and they won't answer or call back. Please help me.

  

  Business Response

  Date: 07/15/2024

  Mr. ***********************,
  Thank you for sharing your concerns. At The Illinois Hammer Injury Law Firm, we take every clients complaint seriously and strive to address any issues promptly.
  Throughout your case, we made every effort to keep you regularly informed about the developments. Unfortunately, there were several instances where we experienced gaps in communication from you. Despite our attempts to reach out, you did not respond, which sometimes led to the absence of vital information on your case. 
  Regarding your medical treatment, we want to clarify a few points:

  
  Medical Treatment Timeline: You visited the ** twice before receiving treatment from AMCI. An MRI was recommended at the end of September and was conducted within a week, contrary to the claim that there was a five-month delay.

  
  TTD Payments: You received Temporary Total Disability (TTD) payments until your off-work slips expired, and you were released to full duty on three separate occasions. AMCI kept you off work from August 20 to September 27, and there were no further extensions from them. Any additional time off work was not supported by medical restrictions from any physician.
  

  Communication and Information: There were discrepancies between the information you provided to us and what was reflected in your medical records. This inconsistency impacted the perception of your case during the pre-trial, as noted by the arbitrator who ultimately recommended a settlement, which you accepted.

  
  Our goal is to ensure every client feels heard and supported throughout their case. We believe we delivered the best representation possible and helped secure a favorable settlement on your behalf.

  
  If you would like to discuss this matter further, please do not hesitate to reach out to us directly. We've also attached notation of **************** case.

  
  Thank you,
  The Illinois Hammer Injury Law Firm team

  Customer Answer

  Date: 07/21/2024

   
  Complaint: 21844750
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a settlement contract, requiring my signature for my attorney ******* Maciariello upon reviewing contract became aware of several or multiple false statements that they are requiring me to sign as a settlement agreement my signature on this type of settlement that I would be committing several other chargeable offenses according to the law fraud and several falsifications of documents that I have signed which is untrue. An addition incorrect information in reference to said accident that I reported and receive ********* conversation for an approved and accepted accident/ injured on duty.

  

  Business Response

  Date: 01/08/2024

  The allegations in the complaint submitted by ************** are baseless. We have addressed the statements he may have perceived as false via email on 10/12/2023 from his attorney, ******* Maciariello. Attorney ******* Maciariello also sent a follow up email on 1/2/2024 asking ************** to explain what statements he believed were false so they could be addressed and explained, but ************** did not respond. We've attached the two emails ******* Maciariello sent to **************, as well as his settlement contract to support our assessment that this compliant is inaccurate.

• Initial Complaint

  Date:01/09/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seriously the WORST firm to deal with unless your case is upwards of 1M+I cannot get ANOBODY to call me back, like 1 out of every 10-20 emails gets a vague, information less response. They clearly do NOT know how to write up court documents as my lawyer told me in JULY that my offer was being submitted to the judge for approval. I couldnt get a hold of anyone until October for status, at which time I was informed it was rejected by the judge and here we are almost mid January and again little to no contact and the offer STILL has not be resubmitted. I hate working with this firm. I just want this resolved.