We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Appliance Repair

Precision HVAC & Appliances

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** ( Precision HVAC and Appliances **** was referred to me because I was told my refrigerator needed a compressor according to another technician. ***** got the refrigerator running. However, he failed to complete the job and he failed to warn me the compressor he packed up for me to return contained oil that would spill if tilted . He failed to fasten back the lower back panel on the refrigerator (see photo). He failed to send an invoice spelling out his verbal agreement and an invoice for additional repairs we discussed prior to his departure, Saturday, December 10th. Had I bot discovered the unopened igniter in the trash he had packed up, I would have thrown it out and not realized he had not fixed the bake igniter until I got ready to utilize it. Therefore,I stopped the check hoping we would resolve the outstanding task and he would take responsibility for the oil spill especially on the carpet. Due to my disagreeing with him, he cancelled the appointment. ***** was given the opportunity to make things right. My willingness to pay him for the work he completed and allow him to complete the unfinished work changed when he stated he cancelled the appointment and the warranty. Based on *****'s actions, I am no longer comfortable working with him. If he is willing to still guarantee the work he did complete and still honor his one year warranty by allowing another tech to repair the work if it fails prior to the one year warranty, deduct for the work he did not finish, and take responsibility for the oil spill, depending on the final cost to have someone complete the unfinished tasks and if the oil can be removed from the carpet, this will determine what he should be paid, if anything. Attached is a printout detailing what took place...invoices ***** eventually sent, photo of the oil spots on the carpet I could not remove; photo of the refrigerator and photo of the back of the refrigerator that was left unfastened.

Precision HVAC & Appliances is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.