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Business Profile

Dentist

Dental Town, Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Dental Town, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Dental Town, Ltd. has 2 locations, listed below.

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    • Dental Town, Ltd.

      3020 S Cicero Ave Cicero, IL 60804-3638

    • Dental Town, Ltd.

      3600 W Belmont Ave Ste 2 Chicago, IL 60618-8787

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/28/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told $1000 for a crown and told that I was required to pay $125 for a membership. I was told I would get 40% off the price, but only for August. I was then, after paying, told the crown is $1900 (nearly double.) I then was told that she called the manager and the manager said $1200. I said were not far apart. I came in expecting to pay for a $1k crown minus 40% plus build up cost minus 40%. So approximately 850-900.00. This didn't seem unreasonable but then after calling back this manager female the young lady helping me said that the manager went on break. She tried to reach her on a cell phone but the manager didn't answer. 45 minutes later I asked her to call again. Contact was made and the manager was set on telling me 1200. Over and over. I smiled, as did the staff who were flies on the wall. The manager was no, no, no. Not understanding that I either wanted my money back. Or I wanted to pay for things as quoted and be a happy patient. Needless to say this is concerning that, intentionally or not..how ppl are treated in general. Sometimes on life good people get in the practice of saying no, first. Rather than sincerely saying, thinking and truly meaning when they ask: How can I help you. Definitely offended on several levels. Including as a person. Hoping for a positive here. Please give me a text or email any time.

      Business Response

      Date: 09/03/2024

      Patient called and scheduled appointment as a private patient since he doesn't have dental insurance. We offered him what we offer private patients. Which is a yearly membership of $125 that covers exam and X-rays throughout the year and gives patients 30% discount out off treatment. Prices were never mentioned over phone as we are not allowed to, due that different *** codes are use for dental services and we never know which ones the doctors will proposed. Patient talked to me the manager over the phone since I was not physically in the office. He was very demanding about how much he wanted to pay. Very rude by the way. Not letting me talk after I let him talk and explain himself. I kindly explained to him that prices were set and that we were already giving him an additional discount per Doctor, even after the promotion discount of 40%. I explained to him that we were not able to charge him what he demanded to pay due that he needed to keep in mind lab fees. He kept on insisting on what he wanted to pay. He even threaten to call his card and dispute the $125 membership if we didn't leave the treatment cost to what he wanted to pay. At no point did we give him the wrong information. He just wanted to pay what he wanted to pay and I told him that's now how a business works. Prices are set. We offered him payment options, but he refused to listen.

      Sincerely, 

      *********************

    Dental Town, Ltd. is NOT a BBB Accredited Business.

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