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Business Profile

Girdles

Hourglass Angel, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of pants from Hourglass Angel online, and unbeknownst to me the lining in the back of the pants is completely visible. The pants are supposed to be hidden in the back, especially the lining, but it is not at all. I sent in pictures, and I asked only for a new pants, not a refund. They told me no refunds, because it is final sale. I understand just point, but final sale items should not be sold defective. They refuse to resend me a new pair that's not defective.

    Business Response

    Date: 09/16/2024

    Hi,

    The product in question is not considered defective. Visible lines are common in these garments. Additionally, we have a clearly advertised final sale notice throughout the website.

    Best regards,

    *****

    Customer Answer

    Date: 09/17/2024

     
    Complaint: 22287467

    I am rejecting this response because:

    It is false advertising to say that this garment, that is absolutely not supposed to show any visible lines, that in point is the entire reason for the pants in the first place, is to have visible lines. The final sale part is clear, yes. But not towards defective clothing. And if this business considers these pants to have visible lines in the garment, that are one hundred percent not supposed to be there, then it should be stated in their description of the product before the consumer makes the choice to purchase it. In which case, I read the description and it did not mention anywhere at all that there could be visible lines. Had it did mention that, I would not have choose to buy these pants. There is absolutely no mention of this information they are claiming and that lured me in to purchase something under a false advertisement. 

    Sincerely,

    *************************

    Business Response

    Date: 09/18/2024

    The product description does not state a fully seamless look. The product description mentions "The padding is virtually invisible" which is in alignment with how the product has performed.

    Customer Answer

    Date: 09/19/2024

     
    Complaint: 22287467

    I am rejecting this response because:

    The statement of "virtually invisible" is 100% misleading, as virtually invisible means you will have a very hard time to find any flaw of the seaming. If I had known that when I purchased these it would look like this, I definitely would not have purchased it. The picture show as you said - invisible lines. Virtually invisible just exactly that. You cannot see them. As you can see any attachments, you can absolutely see them, way more than virtually invisible. It is 100% misleading, the pictures especially. 

    Sincerely,

    *************************

Hourglass Angel, LLC is NOT a BBB Accredited Business.

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