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Business Profile

Insurance Services Office

Magnum Insurance Agency Co., Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for insurance on December 31st of 2024 and paid $130.52. The website told me I would receive my insurance information **************** information) to my email. I never received the insurance information, so I called the customer service number provided on the website. The person I spoke to told me the insurance would be taking effect on January 1st, so I should receive the insurance information then. I did not receive the insurance information, so I tried to look up the policy online with my number and email. The website said there was no policy, but they had already processed my payment. I need insurance for work, so I had to go with a different company. Magnum still has not sent me any information or my refund.

    Business Response

    Date: 02/20/2025

    After looking through the system, I see the client purchased a policy with ***************** online (ILAA-1030810-00) on 12/31/24.
    I have attached copies of 2 emails and a policy as well. One is the email that the client executed the R-sign for the application.The second email is the email that was sent to the client with all their paperwork and ID card.

    According to the clients complaint, they are stating they never received anything, and these emails prove they did. (see attached)

    It also stating they had to purchase insurance elsewhere so if we need to cancel this policy, Id have to get a copy of the new insurance to cancel it that day.
    I dont believe well be able to issue a flat cancel and provide a full reimbursement.

    Thanks


Magnum Insurance Agency Co., Inc. is BBB Accredited.

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