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Business Profile

Race Tracks

Hawthorne Race Course

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday, January 9th, Pointsbet, affiliated with Hawthorne Race Course to provide sports gambling in ********, deleted $144 from my account. It seemed to happen because I'm assuming an employee inadvertently added $72 to my account, realized mistake, and then deleted. However, whoever did this deleted $72 from my account three times accounting in a $144 loss. This had nothing to do with a wager or a loss. I liken it to a bank deleting $144 from someone's checking or saving account. The only way that you can lobby a complaint is through email or live chat operators. I've been in contact with them over 7 times, requesting supervisors, providing them with the evidence, etc. They keep sharing that my complaint has been sent to teams and they will get back to me. This has been happening for over a month. Pointsbet provides email transcripts of all conversations that we have. The most recent was a week ago sharing that my account would be credited and it still has not. As of Friday, February 10th, a live chat operator shared that he would contact me in the next 5 or 6 hours, and has not. I've tried to contact the ******** ************* and it is shared that they are short-staffed. I've tried calling and emailing and no response from them. I have all of the proof that this happened and I have no idea why it is such an issue. On their site, it is shared that disputes are handled within 21 days, and this has far exceeded that proclamation. I need help. I understand that it is not a significant amount of money, but if this is happening to others, it could be a significant concern.

Hawthorne Race Course is NOT a BBB Accredited Business.

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