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Business Profile

Jewelry Stores

Watkins Jewelry, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped off a mantel clock for repair in March of 2023. Nearly two years later, it has not been fixed. I called on December 27, 2024 and told them I was going to come pick it up. When I arrived at 1:10 pm, they couldn’t find it. One of their workers and I spent 1.5 hours going through storerooms and basements looking for my clock. I have never seen so many clocks in my life. We never found mine.

  • Initial Complaint

    Date:01/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Coo-Coo clock used at a rummage sale and took the clock up the Watkins Jewelers on September 24, 2020. He stated that it could take a while to get the parts because of COVID and because they needed to come from China. Since 2022, I have called monthly asking for an update and I am being told 2 more weeks. In December 2022 I went up demanding my clock back and he refused to give it to me stating 2 more weeks. It is not been over 30 days without contact and I still do not have my clock. I would like it repaired or returned. I am including my receipt showing REPAIR in the comments but they did not put what the repair is for.

    Business Response

    Date: 02/27/2023

    the coo coo clock parts did eventually come in, but the consumer requested to get the piece back without repair. The clock is back in the possession of the consumer.

Watkins Jewelry, Inc. is NOT a BBB Accredited Business.

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