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Business Profile

Mailing Services

Pakmail

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A package was noted in the **** tracking system as Delivered however, I have been told that the package was not received by this location. The address was on the package because I have utilized this shipping location previously. The post office has closed my claim because it was noted as delivered. My aunt is out of the money she spent to send the package as well as the amount of the items in the package. So she would like to be reimbursed for a possible stolen/lost package.

    Business Response

    Date: 06/16/2024

    We are very sorry about this experience. We have looked into this situation and concluded that the **** did not deliver the package. We have a camera system that shows the carrier deliver the mail in a postal bin, an employee removing the mail from the bin and sorting the mail. There is no parcel in the bin. Unfortunately the **** had an incorrect scan. She will need to inform them of this and re-open a claim. We are willing to work with her and the **** to resolve the issue, but feel it is a **** error. 

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