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Business Profile

Towing Company

Cantrell’s Towing and Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a tow for my car from this business and an employee lost my $200 key fob. He said he left it in the cupholder of the car after my tow, which he did not because the car did not detect the key(it is a keyless fob) when we went to get it from the car. We reached out to the business and were told we would get a call back which we never did. We called again and were treated very rudely and talked over. I reached out to the owner directly and still received no response or apology about redeeming the situation or offering to replace my key or refund the tow.

Cantrell’s Towing and Recovery is NOT a BBB Accredited Business.

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