We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Conference Center

Falls Reception & Conference Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Conference Center.

Complaints

This profile includes complaints for Falls Reception & Conference Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Falls Reception & Conference Center has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/19/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I were planned to be married there on October 18th 2020. But due to Covid we had to cancel. We first made a payment with them on September 19th 2019 for $1000. Second payment was another $1000 on December 26th 2019, and a third payment of $1,133 on February 19th 2020. When Covid hit I called up the same month of February of 2020 to cancel the ceremony and postpone the reception for next year. We ended up getting married at a small chapel on 10/18/2020 instead. I made an appointment with same coordinator on 1/19/2021 to talk about the reception. We booked for reception for 10/9/2021. We had already paid $3,233 and had leftover balance of $120.24. On 2/24/2021 I called up the wedding coordinator to cancel the reception due to health issues and not enough guests. They said they would refund us everything but the deposit. Months I would call them up and was getting the run around. We have not received our money. I have left my information to an employee for manager to call me back and they never did. They have offered me to have an event there but I refused and told them I just wanted our money back. I have not heard anything back since. I let time go by thinking maybe they were struggling financially and they would eventually get around to sending our money but seeing as they are still having events there they couldn't be hurting too bad. Now it's 8/19th/2022 and I have had enough of waiting for them.

    Falls Reception & Conference Center is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.