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Business Profile

Custom Home Builder

Laurie Homes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We closed on our home in April, 2021 with promises to finish the yard/house after closing. I have reached out to the builder numerous times and he has stopped responding; an employee reached out on occasion to get some items taken care of. But now the employee is not responding. There a list of items that have not been completed, and I have significant quality concerns as well. Unfinished items include: sod in yard (partially put in, not completed), screens for windows, electrical work, and the front flower bed. Additionally, there are significant quality concerns pointed out to me by other contractors, the largest being water management. On the south side of my home, the builder left the grading toward my home, so all of the rain water is being funneled directly toward the foundation. Same with the front flower bed area, which is lower than the walk way, so the water is funneled toward the foundation from the gutter and other rainfall. They also placed the sump pump drain above my air conditioner unit, which caused massive erosion and my ** unit was sliding down the hill. Although I was able to get some help, the ** unit remains unleveled. I will have to pay someone to come out and build a proper pad for the ** unit. There are also issues with my flooring, which slides away from the wall and leave gaps. Someone came out and I was advised to continue pushing back into the wall. Doesn't last long. The steps coming from my back deck were built with such poor quality that not only do they look atrocious, but they wobble/are not stable. Door frames are completed with multiple pieces of wood and it is noticeable. They didn't install plumbing in the garage as we requested. Flag was cemented in for mailbox so postal worker cant know when there is mail, often have to take mail to ***** The retaining wall provided by the builder did not seem sufficient (per landscape designer) so we were advised to replace. We have paid THOUSANDS to fix waterflow issues and aren't done yet.

Laurie Homes is NOT a BBB Accredited Business.

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