We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dog Daycare

Kritter Kare’s Howliday Inn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Daycare.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    02/16/2024 I paid the business $35 for a day of dog daycare. I just want answers and the owner is avoiding me. I want to start by saying I have told several people if something happens or my dog is acting strange please call/text me and I can either pick him up or arrange someone else to pick him up. No one called me this day at all or texted me. I took my dog to daycare on Friday Feb. 16th and he came home a whole different dog. He was extremely stressed out. I picked him up and he was shaking the whole way home. Got home and he was drooling and couldnt get comfortable. Every little noise he heard he would jump up and become restless again. When I went to pet him and he didnt see me, he coward down. The next day he was outside and his tail wasnt curled and he wasnt even pointing nor was he barking at anything. That evening he started to growl and show teeth at our other dog. I just want to speak with the owner so I know what happened so I can move forward with getting him back to his normal self. I have tried calling several times to speak with her and either people arent telling her or she is avoiding me which seems like something happened and she doesnt want to tell me. I just want answers.

    Business Response

    Date: 03/22/2024

    Good morning. 

    I am just now seeing this message re: this complaint which has subsequently been managed outside of this platform (my contact address has changed on this account). The individual that filed this complaint also posted a negative review on ****** which I responded to via the ****** account. Prior to that review, both the daycare supervisor and I had phone conversations with this individual. We verified at that time that this individual, despite the concerning behavior, never took her dog to his vet to verify any medical issues, nor did this person visually document any of this behavior to share with me or my management team. I did promise to call once I had done my due diligence. After the review, all communication was managed via email due to concerns regarding accuracy about any details regarding this matter. This individual agreed to meet face-to-face with me and my management team which handle the day-to-day operations and had first hand knowledge of any issues. This meeting was to take place at our business location (************************************) on Thursday, 3/14/24 @ noon. My management team and I were in attendance at the proposed location, date & time, however, this individual never showed up nor did she communicate on that day the reason for not attending our scheduled meeting. I did email at 12:42pm on 3/14/24 explaining we were there and ready to meet but unfortunately she never showed up. We waited for 20 minutes. I have never heard from her again regarding this matter.

    Please let me know if you would like copies of our emails regarding this matter. Based on what we did and how we handled this situation, both I and my management team believe we have satisfied any requirements to rectify this situation.

    Thank you, and please let me know what the next steps are to address this issue.

Kritter Kare’s Howliday Inn is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.