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Business Profile

Limo Service

All About You Limos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Limo Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The limo itself was not up to par; the flooring was taped down with purple tape. My foot got caught under it. The audio outlets were coming out of the wall. The ceiling was leaking water. Overall it was dirty inside. It wasn&#**;t worth the $600 we paid. The personnel was unprofessional. I called them the day after the use of the limo to let them know. They said they would call back but they never did. I was hoping to get our deposit back. I did speak to the supervisor and he said that he had rented it out to bridal party before us. The supervisor said they don&#**;t give any kind of reimbursement. The driver was not on time. He went to the wrong location. He was an hour late. They did compensate for that. The driver was not told that the gratuity was included in the fee we paid. He took our liquor and cups and drove off.

    Business Response

    Date: 09/13/2022

    We certainly appologize for the confusion regarding the pick up location.  Once we discovered the error, we immedialty rectified the situation and added the missed to per our signed agreement.  We are sorry the bus did not meet their liking.  We did have an unruly group prior to this customer and caused damage to the vehicle.  No other buses were available, so we provided the transporttion requested.  The customer had full use of the vehilce the entire time contracted plus some extra.  Per the dash cam footage of the event, the customers seemed to have a great time.   The customer agreed to our transportation rules which prohibit cash refunds.  We are happy to offer a discount on a future rental and invite the customer back for a more typical experience.  

    Customer Answer

    Date: 09/18/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******************************************

All About You Limos is NOT a BBB Accredited Business.

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