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Business Profile

Storage Units

Load N Lock Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/07/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a storage unit rented for 10 months. I have been signed up for autopay. After 8 months, they stopped taking my payment out by autopay, charging late fees every month. After the third missed payment, they sent a letter telling me I owed back payments and late payments. I called to find out what was happening and no one can tell me why the payments changed and stopped being taken out as autopay. After fighting to have the late fees canceled, I paid 4 months of payments, including the next month's payment (July) and they set it up for autopayment, again. Then in the first week of July, they are saying they never said they would waive the fees, I still owe all the late fees and now a late fee for July as well. They have threatened to put my unit up for auction. I can't imagine that is how a company can do business. They are claiming that "it must have changed due to new management", but I don't understand why they wouldn't need to contact you to tell you that they are changing payment methods, and they certainly can't take your money and change their story that they are still requiring you to pay late fees after they already said they would waive them because the error was on their part, not mine. I am meticulous about making payments on time and not having late fees, and I don't feel any of this has been my fault. I have paid all the storage fees they neglected to take out in the agreed upon payment setup. I have irreplaceable family heirlooms in that unit that I can't lose, so I feel like they are manipulating rules and intentionally miscommunicating to steal money from me by forcing me to pay them or threatening to take away irreplaceable belongings.

    Business Response

    Date: 08/24/2022

    see attached

    for months of july we waived a late fee and she just paid her rent for the storage 

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