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Business Profile

Storage

Quality Mini Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company raised rent in February or so in 2023. I just received another statement of rent increase to what I am paying now. I called and they said I have been paying 12.00 a month for “insurance “.
    I knew nothing about this. They state in was in my pay statements or an email for past year. I never knew they had an invoice below the cut off line of payment received email.
    The employee I spoke to stated that I shouhabe been aware of the “insurance “ that was added in February.
    I have been a customer about 10 years. My original and only contract did not and had never stated I needed “insurance “ and I Never signed a new contract with whom ever took over business. They taken advantage of my goodwill. I assumed the rent increase was just a rent increase. I am sure they have scammed more than me. Please help me with this situation. It is bad business practice.
    I asked for proof of notification, they sent email per request. I only see “payment received “ as title of email. That makes me not look at email. When I did this week I couldn’t even find what she was talking about in the email. She said it’s at the bottom of page, I looked and nothing was there. She said at the bottom of page and there was an invoice below the huge gray line that appears to be bottom of email.
    I do believe they recorded the conversation I had with her. Please listen to their explanation.

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