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Business Profile

Waste Management Services

Hill's Trash Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have waited 6 day's for ****** Trash to pick up my trash and their trash can. I have texted them several times. I was receiving text back from them. The last reply I received from them I believe was on Thursday 1-12-2023. At that time I informed them if they could promise that someone would pick up my trash then I would keep their services or I would have to go with Midwest Trash. The response back was everybody breaks down even Republic. Midwest is closed have fun with that. They were picking up on Monday night but now I am having to store my trash in my basement as I have nowhere else to store it. I pay them $27.00 per month for ,their service. I have repeatedly asked them to pickup their trash can along with my trash. As of tomorrow it will have been 1 week since the last pickup. I have already started trash pickup with Bulldog Trash Service but they do not start until Thursday 1-19-2023. I don't believe it is healthy to store trash in ones basement especially since my husband receives Home Dialysis nightly by me. I really do not know what else to do. I do hope you can help me with my situation.

    Business Response

    Date: 02/02/2023

    I already took care of the situation.  We picked up her can, and we no longer do business with the consumer. 

    Customer Answer

    Date: 02/03/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

Hill's Trash Service is NOT a BBB Accredited Business.

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