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Business Profile

Cameras

Advanced Camera Repair Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cameras.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent a camera lens into this business twice for repairs in a 3-month period. The lens was lost via *** and I never received the lens. They failed to insure the lens for its value and *** only offered the standard $100. I am out the original cost of the lens, the 2 repair costs, and the replacement lens. I did sent them a bill for the replacement lens and they no longer reply to any of my texts or emails. Total lost is $1450.35 For both lenses and 2 repairs. I might be willing to settle for the replacement cost only.

    Business Response

    Date: 01/21/2025

    Dear BBB

    We shipped customer's lens by *** Ground, what customer choose shipping method *** **************************. And *** lost it. And *** paid a claim. I attached a copy of the check and invoice. 

    Customer Answer

    Date: 01/22/2025

     
    Complaint: 22834543

    I am rejecting this response because: See attached document

    Sincerely,

    ***** ****

    Business Response

    Date: 01/22/2025

    Dear BBB

    Customer can ask to *** for appeal the claim.

    Customer Answer

    Date: 01/31/2025

     
    Complaint: 22834543

    I am rejecting this response because: UPS wants the sender to file the request for adjustment since they were the sender, which is their policy. They have all the necessary documents that I have sent them. I have not cashed their check for the original refund as I am not accepting that as full payment. What is my next step?

    Sincerely,

    ***** ****

Advanced Camera Repair Service LLC is NOT a BBB Accredited Business.

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