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Business Profile

Powder Coating

CPC Powder Coating

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Powder Coating.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited CPC Powder Coating on 02/11/2025. They were to refinish all 4 of me wheels on my car. This process includes removing the wheels from the car, removing the tires, removing **** sensors, refinishing the wheels, and reinstall everything after the finishing process is completed. I picked up the vehicle after hours and ***** minutes into my drive back home I experienced a tire blow out. I had the vehicle towed to my local tire shop where they discovered that the **** sensor on the wheel that experienced a blow out was not properly installed. This caused the tire to lose pressure while driving eventually causing the blowout. I reached out to *** and explained the situation. At that time I requested reimbursement for the tow truck and the replacement of 1 tire. *** refused to reimburse me for these items. They also refused to take responsibility for not properly installing the **** sensor. They claimed that their policy excludes them from taking any fault this policy was not shared with me at any point during the process. I also did not sign any sort of service contract. I also noticed later on the that the finish on my wheels was already failing. I got in touch with my attorney and we sent *** a demand letter on 02/19/2025. We have yet to receive any contact from *** after giving them a 10 day deadline. I requested the following amounts in the demand letter $425 for the initial service $278 for the tow truck $239.75 for the replacement of one tire

  • Initial Complaint

    Date:09/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have sent 4 original *** 19 rims for powder coating service. After 2 months i went to pickup my rims only to find that they have swapped 2 of my original rims with 2 others exact rims that had serious and ************* and ************. When i left the facility and took them to tire shop i then had discovered the fact that they swapped them out. I went back next day but they denied my claim and asked me to leave.I left them a negative review. I called them later to resolve the issue. They said that they would resolve my issue if i had only removed it.I only need my rims back whether pained or not. Such terrible customer service.

CPC Powder Coating is NOT a BBB Accredited Business.

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